Returns & Warranty

Seven-day return request window

Eligible products may be requested for return within seven calendar days of delivery. A request does not automatically guarantee approval; the product and evidence must meet this policy.

Eligible return reasons

• Product received damaged in transit, defective on arrival, materially different from its listing, wrong item or missing essential parts.
• Unopened and unused products may be accepted where the listing permits a change-of-mind return.
• For damage, wrong item or shortages, contact us within 48 hours with photographs and an unboxing video.

Condition requirements

• Return the product with original box, serial labels, invoice, manuals, remote, stand, cables, accessories, freebies and protective material.
• The serial number and condition must match the dispatched product. Data, accounts and passwords must be removed from smart devices before return.
• We may arrange inspection, troubleshooting or authorised-service verification before approving replacement or refund.

Return exclusions

• Physical damage after delivery, liquid damage, voltage fluctuation, incorrect wiring, misuse, unauthorised repair, pest damage, normal wear or missing serial labels.
• Installed, altered, cut or used lighting products unless defective; opened consumables; and products damaged during self-installation.
• Minor colour variation, software preference, compatibility not stated in the listing, or features that match the published specification.

Television claims

For televisions, keep the packaging until installation and initial testing are complete. Some faults are handled through the brand's authorised service centre. Do not arrange third-party repair before our assessment.

Manufacturer warranty

Warranty duration is shown on the product page or invoice and is provided by the manufacturer unless stated otherwise. Warranty generally covers manufacturing defects and excludes accidental damage, misuse, power surge and unauthorised service.

Resolution

After inspection, an approved claim may be resolved through replacement, repair, missing-part dispatch, store credit or refund as appropriate. Pickup and resolution times depend on location, product size, stock and service-centre availability.