BEBandeviElectronicsLIGHTS · VISION · TECHNOLOGY
CUSTOMER POLICY

Refund Policy

When refunds are available, how deductions work and when money reaches your account.

Effective date: 16 July 2026
01

Refund eligibility

  • Refunds may apply to approved cancellations or returns, duplicate or excess payments, failed payments that are captured, unavailable products and other cases required by law.
  • A return request is not a refund approval. Product condition, evidence, serial number and inspection results may be verified first.
  • Delivery, installation, payment-gateway or handling charges may be non-refundable where already used or incurred, unless the refund results from our error or applicable law requires otherwise.
02

Refund timeline

  • We normally initiate an approved refund within 2–5 business days after cancellation confirmation, returned-product inspection or payment verification.
  • After initiation, banks, UPI providers, card networks and payment gateways may take approximately 5–10 business days to credit the amount.
  • Public holidays, chargeback investigations, incorrect bank information or payment-provider delays may extend the timeline.
03

Refund method

Refunds are normally issued to the original payment method. For cash-on-delivery or when the original route is unavailable, we may request verified bank details. We do not send refunds to unrelated third-party accounts without valid authorisation.

04

Deductions and partial refunds

Return shipping, missing accessory value, damage, installation, handling, promotional benefit reversal and other disclosed charges may be deducted where the customer is responsible. Any deduction will be explained before final processing.

05

Failed or duplicate payments

If payment is debited but no order is created, first allow the bank's automatic reversal window. Contact us with the transaction reference if the amount is not reversed. Verified duplicate or excess payments will be refunded.

06

Chargebacks

A bank chargeback may pause a parallel refund while payment, delivery and communication records are reviewed. Please contact us first so we can resolve eligible cases promptly.

07

Tracking a refund

Use Track Order or contact customer support with your order ID and registered phone or email. Keep payment proof and any return receipt until the refund is complete.